What is Clean My Coach Service ? – Railway Ministry launches This Service

What is Clean My Coach Service ? – Railway Ministry launches This Service

  • Minister of Railways launches “Clean My Coach” Service Which Will Ensure Cleanliness In Trains

 

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Maintaining Cleanliness in Trains Is The Equal Responsibility of Indian Railways and Passengers : Suresh Prabhu

Salient Features of ‘Clean My Coach Service’

  • Vide para 68 (i) of the Budget speech of Minister of Railways, it was announced to introduce a service ‘Clean My Coach’ on pan India basis.
  • As per the scheme, for any cleaning requirement in the coach, passenger sends an SMS on a mobile number 58888.
  • Alternatively, passenger can also use android app ‘Cleanmycoach Indian Railways’ or webpage ‘cleanmycoach.com’ for logging the request.
  • Passenger’s request is immediately acknowledged via SMS on mobile phone along with a code.
  • A message is also sent by the server to the mobile number of On Board House Keeping (OBHS) staff travelling on the same train along with the details of the passengers such as coach number, berth number.
  • OBHS staff contacts the passengers, carries out the cleaning work as per demand.
  • If the passenger is satisfied, he discloses the code received during acknowledgement and OBHS staff in turn sends the same code through SMS and the complaint is then treated as closed.
  • If the passenger is not satisfied, he/she doesn’t disclose the code and the complaint is treated as not closed.

This service empowers the citizen to get an important service on board and is in line with the objectives of the Digital India Programme launched by Hon’ble Prime Minister of India. Besides, by ensuring cleaning of coaches same is also contributing to Mission Swachh Bharat, also launched by Hon’ble Prime Minister of India.

This scheme has been tried out on 43 divisions across Indian Railways. With formal launching of this initiative for roll out on pan India basis, trains originating from other 24 divisions shall also be covered in the current year.

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Ministry of Railways launched this ‘Clean My Coach’ initiative today on 11.03.2016 at New Delhi/Northern Railway, Mumbai Central/Western Railway and Lucknow Jn/North Eastern Railway.